Customer service outsourcing in Madagascar:
People & Quality

Customer service outsourcing means entrusting some or all of your customer enquiries to a provider that follows your procedures. With GetHumanCall, your outsourced customer service is handled by a dedicated team in Madagascar, working in your tools with on-site management. You keep control of sensitive decisions.

Calls, email and chat · Starting from 2 dedicated agents.

Keep all the benefits of in-house recruitment in the UK, while adding the advantages of customer service outsourcing in Madagascar

58%

Advantages of Internal Recruitment

Choice of employees
Quality
Mission flexibility
Control
Human touch

42%

Advantages of Customer Service Outsourcing

Price
Scalability
Training
Management
Expertise

100%

GetHumanCall

All the advantages of internal recruitment
All the benefits of customer service outsourcing
ISO quality audit included
On-site manager included

Our way of reinventing customer service in Madagascar:

Your dedicated agents use your tools and take part in your daily conversations. With GetHumanCall, you define responsibilities and escalations; we provide on-site management and quality monitoring.
Discover what sets us apart from other outsourcing centers

Liste des agents disponibles via notre application, les clients sont libres de choisir leur customer service en externe

Pick Your Stars ⭐

Profile Cards with Intro Video

Handpick the people who will take care of your customer support. They’ll pamper your clients in the UK just as you would

Video Interview

Because agent selection isn’t just about skills — validate the fit with a live video call

Custom Tests

We run tailored assessments: personality, language, and specific tests aligned with your needs and challenges

Got a project? Let’s talk! 📆

Integrate Them into Your Communications

Slack , Skype, Meet, Whatsapp

We provide our agents with all your communication tools to build seamless channels between your internal and external teams. They say hi every morning — and that changes everything !

Meetings & Updates

Keeping teams motivated means keeping them in the loop. Your external support team should always be included in your updates, news, and meetings. Communication is key !

Boost Continuous Training

With unified communications between internal and external staff, everyone receives the same level of information in real time. This ensures consistent quality and a smooth customer experience

Let’s build your customer service together ! ⭐

un agent de call center qui communique sur tous les supports

We look after them as you would

Pay and working conditions

Pay, benefits and working conditions are part of our commitment to our employees. During your visit, talk to the team about their day-to-day experience at GetHumanCall.

A Workplace Worthy of Top Startups

Brand-new offices with air conditioning, unlimited coffee & tea, daily meals delivered, unlimited snacks & fruits, and flexible office spaces with relaxation areas

Endless Offsites & Perks

Every two weeks, we organize fun events in Antananarivo for our agents. We have also developed an app where our agents earn points that they can redeem for all kinds of rewards.

Discover what makes us different !❤️

Compare the solutions available to you

Our services start with 2 dedicated agents. The rate of €7.75/hour incl. VAT applies to a team of 12 full-time equivalents providing French-language support. Compare the same tasks, channels, working hours and management costs.

Offers

GetHumanCall Outsourcing

Traditional Outsourcing

In-House Hiring

Quality factors

Choice of recruitment

Dedicated employee

At extra charge

On-site manager included

On-site backup included

French proficiency assessed at interview

Management

ISO Quality Audit

At extra charge

Project Guidance

Daily/Weekly Reports

At extra charge

Mission Flexibility

Employee Well-being

Competitive salaries

Sometimes

95%+ permanent contracts (CDI)

2000m² glass building with 360° view

400m² gym

Gift app

Rates

Hourly cost

From €7.75/h

Depends on the offer

Depends on the organisation

Discover our transparent pricing

channels

We operate across all channels for your outsourced customer service

Omnichannel customer service outsourcing from Madagascar

Calls

Email ticketing

Chat

BPO processes

KYC services

Ready for a customer service that stands out ? 📆

How do you choose and manage outsourced customer service?

A scope that fits your needs

Define the requests to delegate: after-sales service, complaints, order tracking, calls, emails or chat. Specify hours, volumes and situations to escalate to your team. You can keep sensitive decisions in-house and entrust routine handling to your dedicated agents.

What to check before choosing a partner

Review agent selection and training, the presence of a manager, quality checks and continuity during absences. Also check the tools used, reporting, total cost and exit conditions. Talking to the provider's clients helps complete this assessment.

Risks to address from the start

To retain control, document your procedures and define expected responses, escalations and indicators. Ongoing training and audits help identify gaps. Data access, responsibilities and handover conditions need to be agreed before launch.

Let's build

Let’s build the next chapter of
your customer care, together

Your team is built with you

Kick-off Call

Together, we define the responsibilities, channels, volumes and operating hours of your outsourced customer service. We establish procedures, escalations and useful indicators to size the team.

Team Setup

We select team members together and prepare training on your business, products and tools. A project timeline sets out the launch stages and communication with your internal team.

Quality Framework

We monitor response quality and operational performance together. Audits and reporting identify gaps, help adjust procedures and guide ongoing training.

Integrations

Seamless integration with your tools

Since July 2022, we have handled Pickme’s tickets and calls using Zendesk and Aircall. A monthly report records a first response time of 99 minutes against a target of 240 minutes. Explore Pickme’s Care missions and results.

FAQs

Before outsourcing, clarify the work to delegate, how the team will operate and the full cost of the service. Here are answers to the questions we discuss with prospective clients.

Is outsourcing your customer service to Madagascar a good choice?

Outsourcing customer service to Madagascar is the best choice for your business. At our call center, we have customer service advisors, Managers, COOs, and floor supervisors. They bring years of experience in managing customer service operations. By outsourcing your customer service with GetHumanCall, you’ll benefit from their expertise and full dedication to your success

What are the benefits of outsourcing my customer service ?

A dedicated team lets you delegate day-to-day enquiries and plan staffing around your activity. Service quality depends on recruitment, training and management. Compare the total cost, working hours, tools and exit conditions before choosing a provider. At GetHumanCall, you help select the agents and communicate directly with your team.

How do you guarantee the quality of outsourced customer service?

To ensure the quality of outsourced customer service, we adopt a rigorous approach that includes ISO 18295-compliant audits, continuous KPI monitoring, and regular training for our agents. At GetHumanCall, operational excellence and human commitment are at the heart of our strategy, guaranteeing high-quality, personalized service for every client

Who can outsource their customer service with GetHumanCall ?

UK companies — whether based in London, Manchester, Birmingham, or anywhere else in the UK — can outsource their customer service with GetHumanCall. In addition, we also work with European businesses in countries such as France, Belgium, Switzerland, and more.

Which parts of my customer support can I choose to outsource ?

At GetHumanCall, our clients can entrust us with their entire after-sales customer service, including email, chat, calls, KYC, BPO, and social media management. We are also able to specialize in specific tasks upon request

How do I start outsourcing my customer service with GetHumanCall?

To begin outsourcing your customer service to Madagascar, we first carry out a professional assessment of your needs. Then, we guide you through every step — from structuring the training to selecting the right team members, ensuring quality monitoring, and supporting you throughout the entire journey with us. Each stage is overseen by a dedicated operations expert, guaranteeing a smooth and seamless transition between your internal and external teams

How are script, process, and agent response changes managed?

Our agents are treated and integrated as internal members of your team, which makes them particularly agile and flexible when it comes to the changes you implement. This approach ensures a fast and efficient adaptation to any updates in your processes or tools, guaranteeing responses that are always aligned with your expectations and specific needs.

Customer service outsourcing in Madagascar: People & Quality

Advantages of Internal Recruitment

Advantages of Customer Service Outsourcing

GetHumanCall

Our way of reinventing customer service in Madagascar:

Pick Your Stars ⭐

Integrate Them into Your Communications

We look after them as you would

Offers

GetHumanCall Outsourcing

Traditional Outsourcing

In-House Hiring

Quality factors

Management

Employee Well-being

Rates

We operate across all channels for your outsourced customer service

Omnichannel customer service outsourcing from Madagascar

Calls

Email ticketing

Chat

BPO processes

KYC services

Let’s build the next chapter of your customer care, together

Your team is built with you

Kick-off Call

Team Setup

Quality Framework

Seamless integration with your tools

FAQs

Is outsourcing your customer service to Madagascar a good choice?

What are the benefits of outsourcing my customer service ?

How do you guarantee the quality of outsourced customer service?

Who can outsource their customer service with GetHumanCall ?

Which parts of my customer support can I choose to outsource ?

How do I start outsourcing my customer service with GetHumanCall?

How are script, process, and agent response changes managed?

Customer service outsourcing in Madagascar:
People & Quality

Let’s build the next chapter of
your customer care, together